Indian Railways is winning praise for its swift response to a train passenger’s SOS tweet about a hungry baby on a train.
Anagha Nikam was traveling on the railroad and after seeing a mother trying to find milk for her child, tweeted the Indian railway ministry to ask for help. Milk was provided at the next station for the baby girl.
The ministry is known to be active on Twitter, helping other passengers in the past. It has 2.39 million followers on the social network, often going on “tweet storms” to provide information about the country’s rail lines and providing updates on progress. It also uses the platform for customer service, replying to riders inquiries or complaints.